New ABI guidance for phone & online protection insurance

The ABI has launched a new guide for member companies selling protection insurance online or on the phone to help with clarity of application form questions and design.

“In recent years we have seen a growing trend of people taking out life, critical illness and income protection insurance over the phone and online, especially via intermediaries. This latest ABI initiative will help ensure that the UK uses world-class online and telephone processes to help people disclose all the relevant information about their medical history. This will help ensure that people who take out cover in this way can rely on their policy to pay out when the need arises.” ~ Nick Starling, ABI Director of General Insurance and Health

Link: www.abi.org.uk